1Information Collected
St12 collects several categories of information when you register, use the platform, or interact with our services. This collection is carried out lawfully and is intended to keep the platform running safely and efficiently.
- Username and password (encrypted)
- Registered email address
- Malaysian mobile phone number
- Date of birth (for age verification)
- Identity information if requested for verification
- IP address and browser type
- Device type and operating system
- Session log and access time data
- Pages visited within the platform
- Cookie data and session identifiers
- Records of deposit and withdrawal transactions in MYR (RM)
- Payment methods used (GrabPay, Touch 'n Go, FPX)
- Bank account number (last digits only, for verification)
- Financial transaction history within the platform
- Betting and game history
- Game preferences and sections accessed
- Interactions with buttons and menus
- Feedback or complaints submitted
2Purpose of Data Use
All information collected by st12 is used solely for legitimate purposes related to platform operations. We do not sell or rent user personal data to third parties for marketing purposes.
- Verifying user identity and ensuring age requirements are met.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Sending notifications related to your account, security, and platform updates.
- Detecting and preventing fraud, money laundering, and unlawful activity.
- Improving the user experience based on usage data and feedback.
- Complying with applicable legal and regulatory requirements.
- Providing more effective customer support when needed.
St12 does not use your personal data for purposes beyond the scope stated in this Privacy Policy without first obtaining your explicit consent.
3Cookies & Tracking Technologies
The st12 platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. These cookies do not directly store sensitive information.
Required for core platform functions such as login, session management, and account security. Cannot be disabled.
Collects anonymised usage data to help us understand how users interact with the platform and improve the browsing experience.
Saving user preferences such as interface language and display settings so they do not need to be reconfigured on every login.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the st12 platform.
4Data Storage, Security & Sharing
Data Security
St12 uses SSL (Secure Socket Layer) encryption for all communications between user devices and our servers. Passwords are stored in encrypted form and cannot be read by any party, including internal staff.
Access to user data within our internal systems is limited to staff who require it for legitimate operational purposes only, and is subject to strict access controls.
Third-Party Sharing
St12 does not sell, rent, or share user personal data with third parties for marketing purposes. Limited data sharing only occurs in the following situations:
- Payment service providers (GrabPay, FPX) for processing MYR transactions.
- Authorities or law enforcement bodies where required by law.
- Technical service providers bound by strict data confidentiality agreements.
5User Rights Over Personal Data
As an st12 platform user, you have the following rights regarding your personal data. To submit any request relating to these rights, please contact us via the support email provided.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within a reasonable timeframe.
If you find that any of your personal data is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data under certain circumstances. Such requests are subject to applicable legal record retention requirements.
For more information about your privacy rights or to submit a data-related request, contact the st12 support team at: [email protected]. You may also refer to the FAQ for answers to general privacy enquiries.
6Policy Changes & Contact Us
St12 reserves the right to update or modify this Privacy Policy at any time without prior notice. The latest version will always be available on this page with an updated effective date. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
We encourage users to review this page periodically to stay informed about how we handle your personal data. Should there be any significant changes that affect your privacy rights, we will make every effort to notify you via your registered email.
For any enquiries, concerns, or requests relating to this Privacy Policy, please contact us at: [email protected]. The st12 support team is on hand to assist Malaysian users with any privacy and data protection concerns.
Questions About Your Data Privacy?
Visit the FAQ page for more information, or log in to manage your st12 account privacy settings.